| Time | Sessions |
| 8:15am | Registration |
| 9:00am | Welcome Remarks Carrie LEUNG, Chief Executive Officer, The Hong Kong Institute of Bankers |
| 9:05am | Congratulatory Note on PQAA Appointment Kevin YEUNG, JP, Secretary for Education |
| 9:10am | Celebration Ceremony of The Hong Kong Institute of Bankers as an Accredited Professional Qualifications Assessment Agency (PQAA) |
| 9:25am | Opening Keynote Speech [ View Speech Transcript ] Eddie YUE, JP, Chief Executive, Hong Kong Monetary Authority, and Honorary President, Council, The Hong Kong Institute of Bankers |
| 9:45am | Setting the Scene Dr Patrick FUNG, JP, Hon. Fellow (HKIB), Chairman, Executive Committee and Vice President, Council, The Hong Kong Institute of Bankers, and Chairman, OCBC Wing Hang Bank Limited CEO Panel: The Brave New World of Banking Panelists:
Moderator: David SCOTT, Partner, Banking and Capital Markets Leader for Hong Kong, EY |
| 10:30am | Coffee Break |
| 11:00am | Regulatory Update [ View Presentation ] Arthur YUEN, JP, FHKIB, Deputy Chief Executive, Hong Kong Monetary Authority, and Deputy Chairman, Executive Committee, The Hong Kong Institute of Bankers |
| 11:35am | Virtual Bank CEO Panel: The Tipping Point? Panelists:
Moderator: Jame DIBIASIO, Founder & Editor, DigFin Group |
| 12:20pm | Presentation: The Only Constant Is Change – But How? Benjamin QUINLAN, Chairman, FinTech Association of Hong Kong, and CEO & Managing Partner, Quinlan & Associates |
| 12:45pm | End of Morning Session (Luncheon will be provided for full-day participants) |
| Time | Sessions |
| 2:00pm | How COVID-19 is Reshaping Your Business, Operation and Workforce? Panelists:
Moderator: Jasmine LEE, Partner, Financial Services, Head of Chinese and local accounts / Lead of Virtual Banking Sector, EY |
| 2:45pm | Go Green in a Risk-off Period? Panelists:
Moderator: Tracy Wong HARRIS, Deputy Secretary General, Hong Kong Green Finance Association |
| 3:30pm | Coffee Break |
| 4:00pm | HKIB Annual Banking Customers Survey [ Download Presentation  ]Winnie YEUNG, Managing Director, Cimigo |
| 4:20pm | Development of Wealth Management in GBA Panelists:
Moderator: Peter STEIN, Managing Director, Private Wealth Management Association |
| 5:05pm | End of Conference |
| Time | Sessions |
| 2:00pm | Shaping the Future: Innovation and Transformation in Financial Services Panelists:
Moderator: Avril RAE, Fintech Advisor |
| 2:45pm | Why Personalisation Matters? AI is Transforming the Banking Experience Scott HO, Vice President, APAC, Lucidworks |
| 3:10pm | Technology - No Longer a 'Nice-to-have' but a "Must-have" for the New Normal [ Download Presentation ] Connie LEUNG, Regional Business Lead, Financial Services, Microsoft Asia |
| 3:35pm | Coffee Break |
| 4:05pm | Smart Channels: The Digital CX and the Customer Journey Panelists:
Moderator: Jame DIBIASIO, Founder & Editor, DigFin Group |
| 5:00pm | End of Conference |
| Time | Sessions |
| 2:00pm | The Emergence of Regtech – Applications, Adoptions and Challenges Panelists:
|
| 2:50pm | Fireside Chat: Digital Ethics and Technology Risk Control Panelists:
|
| 3:20pm | Coffee Break |
| 3:40pm | Elevating Standards of Culture, Conduct and Ethics in Banking Panelists:
Moderator: Meena DATWANI, Senior Advisor, Financial Services, EY |
| 4:40pm | IBOR Transition in Asia – Highlights of the Industry Guide [ Download Presentation ] Damian LOBB, Deloitte HK IBOR Reform Lead, Deloitte China |
| 5:15pm | End of Conference |
The Hong Kong Institute of Bankers has been serving the local banking community in the provision of education and training since 1963. For more information, please visit: http://www.hkib.org/
